Return and Refund Policy

Updated on 2023-07-26

Definitions and key terms

To help explain things as clearly as possible in this EULA, whenever any of these terms are referred to, they are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: When this agreement mentions “Company”, “we”, “us” or “our”, it refers to Ice Cream Spanish (5725 S Valley View Blvd STE7 Las Vegas, Nevada 89118), which is responsible for your information under this EULA.
  • Platform: Ice Cream Spanish Internet website, web application or public-facing digital application.
  • Country: where Ice Cream Spanish is located or the owners/founders of Ice Cream Spanish, in this case it is the United States
  • Device: any device connected to the Internet, such as a phone, tablet, computer or any other device that can be used to visit Ice Cream Spanish and use the services.
  • Service: refers to the service provided by Ice Cream Spanish as described in the relative terms (if available) and on this platform.
  • Third Parties: refers to advertisers, contest sponsors, marketing and promotional partners, and others who provide our content or whose products or services we believe may interest you.
  • Website: the Ice Cream Spanish site, which can be accessed through this URL:
  • You: a person or entity that is registered with Ice Cream Spanish to use the Services.

Return and Refund Policy

Thank you for shopping at Ice Cream Spanish. We appreciate the fact that you like to buy the things we build. We also want to ensure that you have a rewarding experience while you explore, evaluate and purchase our products

As with any shopping experience, there are terms and conditions that apply to transactions at Ice Cream Spanish. We will be as brief as our lawyers allow. The main thing to remember is that by placing an order or making a purchase from Ice Cream Spanish, you agree to the terms set out below along with the Ice Cream Spanish Privacy Policy.

If there is any problem with the product you purchased, or if you are not satisfied with it, we will not be able to issue a refund for your item.


At Ice Cream Spanish we are committed to serving our customers with the best products. Each of the products you choose are carefully inspected, checked for defects, and packaged with the utmost care. We do this to make sure you fall in love with our products.

Unfortunately, there are times when we may not have the products you choose in stock or we may have some issues with our inventory and quality control. In such cases, we may have to cancel your order. You will be informed about this in advance so that you do not have to worry unnecessarily about your order. If you have purchased through online payment (not cash on delivery), you will be refunded once our team confirms your request.

We carry out a thorough quality check before processing the ordered item. We take the utmost care when packaging the product. At the same time, we make sure that the packaging is good so that the items are not damaged during transportation. Please note that Ice Cream Spanish is not responsible for any damage caused to items during transit or transportation.

We follow certain policies to ensure transparency, efficiency and quality of customer service:

  • We DO NOT allow returns on products sold, online or in stores.
  • We DO NOT accept returned products as we believe customers should get the best quality products.
  • NO refunds are given for any purchases made, whether online or in a retail store.
  • We DO NOT encourage exchanges of our products.
  • We do NOT participate in and discourage the resale of used products, because we cannot guarantee the best quality products for our customers. For international orders:
  • We DO NOT accept changes or returns.
  • If you cancel the order before we process it and send it for shipping, a refund may be processed. Orders typically take 1-2 days to process before shipping.
  • Orders that are already shipping cannot be returned, canceled or refunded.
  • If you have any problems, please contact our support team immediately

Your consent

By using our platform, registering an account or making a purchase, you hereby agree to our Returns and Refunds Policy and agree to its terms.

Changes to our Returns and Refunds Policy

We may update, amend or make changes to this document to accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be subject to the updated Return and Refund Policy. If you do not wish to accept this or any updated Return and Refund Policy, you may delete your account.